Privacy Policy

Last Updated: December 2023

This privacy notice for INSITE® Packaging Automation (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use and/or disclose (“process”) your information when you use our services or online content (“Services” or “Online Content”). It also describes your privacy rights and how the law protects you.

We use your personal data to provide and improve our services and partnerships with you. By using our online content and services, you agree to (1) the collection and use of information in accordance with this privacy policy and (2) the transfer of such information to the United States or other locations which may be different from your location. If you do not agree with our policies and practices, please do not use our services. If you have questions or concerns, please contact us at


  • Account: a unique account created for you to access our services or online content.
  • Company: (referred to as either “the Company,” “we,” “us,” or “our” in this policy) refers to INSITE Packaging Automation, 3800 Minnesota Street, Alexandria, MN 56308 United States, and its subsidiaries.
  • Cookies: small files that are placed on  your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
  • Country: United States
  • Device: any device that can access the online content such as a computer, a phone or digital tablet.
  • Online Content or Content: our website and online services.
  • Personal Data: any information that relates to an identified or identifiable individual.
  • Service Provider: any natural or legal person who processes the data on our behalf. This can be third-party companies or individuals employed by us to facilitate the online content, provide online content on our behalf, to perform services or assist us with analyzing the online content and how it is used.
  • Usage Data: data collected automatically, either generated by the use of the online content or from the content infrastructure itself (i.e., duration of a page visit).
  • Website: INSITE Packaging Automation website accessible via, or any of the other company websites.
  • You: the individual accessing and using the online content, or the company, or other legal entity on behalf of which the individual is accessing or using the online content.

All categories of personal information we collect come from the following categories of sources:

  • You
  • Automatically collected from you
  • Our affiliate companies and partners
  • Third parties

Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you use our website, express an interest in obtaining information, service or support, when you participate in activities on the service, or otherwise when you contact us.

We do not process sensitive information.

All information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected
We automatically collect certain information when you visit, use or navigate our online content. This information does not reveal your specific identity (i.e., your name or contact information) but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, country, location, information about how and when you use our Services, machine performance and data, and other technical information. This information is primarily needed to maintain the security and operation of our Services, to make improvements and for our internal analytics and reporting purposes.

Categories of Personal Information We Collect

  • Identifiers
    • Examples include, but are not limited to: Name, Address, Email address
  • Commercial/Industry Information
    • Examples include, but are not limited to: Transaction/asset data and history
  • Financial Information
    • Examples include, but are not limited to: Billing information, Billing history
  • Professional or Employment-Related Data
    • Examples include, but are not limited to: Name of your employer/company, Business email address, Job title
  • Legally-Protected Classifications
    • Examples include, but are not limited to: Gender
  • Usage Data
    • See description below

Other information that identifies or can be reasonably associated with you.


We process your personal information for a variety of reasons, depending on how you interact with our services. We may use your personal information for the following purposes:

  • To provide and maintain content and services, including to monitor the usage and engagement with our service.
  • To manage your account and registration as a customer.
  • To maintain and provide as necessary, back-ups of store information.
  • To contact you regarding purchases, products, servcies or pending proposals.
  • To provide you with news and information about Douglas’ and its affiliates’ goods, services and events unless you have opted out of receiving such information.
  • To manage your requests to us.
  • For business transfers in the case of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets.
  • For other purposes such as data analysis, identifying usage trends, determining effectiveness of our services, and to evaluage and improve our online content, or our other products and services, and to enhance your experience with us.

Categories of Usage Data We Collect

  • IP Information
    • Examples include, but are not limited to: IP Address
  • Location/Geo Information
    • Examples include, but are not limited to: Geographic information inferred from your IP address
  • Browser Data
    • Examples include, but are not limited to: Browser type, Browser version, Operating system
  • Engagement Activity
    • Examples include, but are not limited to: Pages you visit, Length of  your visit, Time/date of your visit
  • Mobile Data
    This usage data applies when  you visit our online content via a mobile device.

    • Examples include, but are not limited to: Type of device, Unique ID of device, IP address, Operating system, Browser type
  • Additional Information
    • Some browsers and IPs provide additional data and diagnostic information


We may need to share your information (personal or usage) in the following situations:

  • Business transfers – We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to anothe company.
  • Affiliates – We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners – We may share your information with our business partners to offer you certain products, services, and promotions.


We use cookies and similar tracking techologies (like web beacons and pixels) to access or store information and track the activity on our online content. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


Data for our online services is housed on cloud servers hosted by various entities. If you are accessing our services, please be aware that your information may be transferred to, stored and processed by us in our facilities and by those parties with whom we may share your personal information, in the U.S. and in other countries.


We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize such information, or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


We do not knowingly solicit data or market to children under the age of 18. By using the services, you represent that you are at least 18 years of age. If you become aware that we may have collected personal information from children under age 18, please contact us at and we will take action to delete such information.


You may review, change or terminate your account at any time. Note, this may disable your access to our online content or other services provided by INSITE Packaging Automation.

Withdrawing Your Consent
If we are relying on your consent to process your personal information, which may be express and/or implied depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us at

Right to Access Your Personal Information
You have the right to request that we disclose what categories of personal information we have collected and use about you. You may also request a copy of the specific pieces of information we have on file. However, we may withhold some information where the risk to you, your personal information, or our business is too great. To request this information, email us at

Right to Request Deletion
You have the right to request that we delete any personal information we have collected about you. However, as authorized under applicable law, we may retain any information as required as necessary to provide our services, to protect our business and systems from fraud and security issues, for historical research, to comply with legal obligations, or our own internal purposes reasonably related to your relationship with us. Certain types of information must be retained to provided our services. If this information is requested to be deleted, service may be cancelled and unable to continue. To request deletion, email us at

EEA, UK, Switzerland Complaints
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.


We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. If we make material changes to this notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privary notice frequently to be informed of how we are protecting your information.


If you have questions or comments about this notice, you may email us at or contact us via mail at:

INSITE Packaging Automation Privacy
1705 34th Ave West
Alexandria, MN 56308 USA