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INSITE Support
At INSITE, customer service is more than a department — it’s a state of mind. Get information on INSITE’s extensive support services.
Supporting Your Success
CPG (Consumer Packaged Goods) producers need to quickly and continuously refine their product packaging solutions to meet growing customer expectations. From technical support to machine training, INSITE provides the resources your team needs to excel.
While automated packaging machines bring immense value and efficiency to your production line, they can also introduce complexities and technical problems that slow your team down. With the support of an industry-leading automation provider like INSITE, your company can steer clear of these impediments and reach its full potential, boosting your bottom line and driving greater business success.
Continuity
INSITE offers 24/7 customer support for everything from routine maintenance to emergency issues. No matter when or where you need us, the INSITE team is ready to help.
Convenience
INSITE brings simplicity to the world of automated packaging support. We develop and integrate fast, straightforward solutions, allowing your team to stay focused and productive instead of scrambling to put out technical fires.
Commitment
Above all else, INSITE strives to deliver honest and loyal service. We are fully committed to helping your company thrive—regardless of the challenges or constraints it faces.
The INSITE Promise
Strong partnerships are built on mutual respect and trust. INSITE stands behind the quality and resilience of our packaging automation solutions and offers a strong warranty package. This is a pledge to each customer we serve — to deliver straightforward packaging solutions that you can rely on.
Lifetime
Warranty
Base Machine Frame
3 Year
Warranty
STandard Components
1 Year
Warranty
buyer-Specified Components
Our Machine Warranty
We are a packaging equipment manufacturer who stands behind its products. Every new packaging machine manufactured and supplied by INSITE comes with a lifetime warranty on the frame, a three-year warranty on standard components, and a one-year warranty on any buyer-specified components. To learn more about INSITE’s product guarantee, please review our warranty document.
INSITE Support Services
INSITE’s robust customer service capabilities include:
Technical Support
Maintenance
Machine Optimization
In order to provide maximal value to your business, INSITE acts as a one-stop shop for replacement parts (at the best prices), field service support, reliability assurance and educational resources on automated packaging. Whether you need detailed training tools for operating your case sealer or technical expertise to optimize the efficiency of your automated case erector, INSITE has you covered.
Unrivaled 24/7 Support
We understand the importance of keeping your automated packaging machines up and running. Even the smallest machine malfunctions can decrease the quality and speed of your packaging operations, inhibiting efficiency and profitability. INSITE offers 24/7 customer service and is fully integrated with the Douglas service team, ensuring fast, expert assistance from experienced packaging professionals.
FAQs
How can I find replacement parts for my INSITE machine?
Email [email protected] or call 320.762.7859.
My INSITE packaging solution isn’t working correctly—what do I do?
You can choose from a number of options:
Does INSITE provide detailed training for its packaging machines?
INSITE wants to make sure you have the information and training you need in order to operate your packaging equipment effectively. We start by trying to make our equipment as easy to use and operate as possible. Beyond that, we provide a wealth of information on our machine pages and Learning Center. And if that doesn’t do it, contact our Technical Services team via email at [email protected] or call them at 320.762.7850.
What exactly does the INSITE machine warranty cover?
Beginning with the date the equipment is shipped from INSITE’s facility, all new INSITE-manufactured packaging machines are warranted to be free from defects in materials and workmanship for the following warranty periods:
Of course, limitations and restrictions may apply depending on exact component or situation being considered. For complete warranty information, please refer to Warranty Terms.
INSITE Learning Center
INSITE’s learning center offers articles, videos and guides that help you make confident decisions about implementing modular secondary packaging systems.
